Standard Terms & Conditions of Service
Definitions
The following terms and conditions apply to your purchase of Clock Cards Online products. By placing your order, you agree to be bound by these terms and conditions, which constitute the entire agreement between you and us regarding the products purchased.
In these conditions the following expressions have the following meanings:
- the Customer:
- means the person or organisation specified on the order form
- the Company:
- means Clock Cards Online, a limited company with its registered office: Unit 4, Woodside Mews. Clayton Wood Close, Leeds, LS16 6QE, UK.
- the Product:
- means the products which the Company is to supply to the Customer in accordance with these conditions.
- the Conditions:
- means the standard terms and conditions for the sale and supply of Goods to the Customer.
Ordering
By placing an order the Customer makes an offer to purchase the Product or Products selected on these terms and conditions. The order is subject to acceptance by the Company and may be refused for any reason, including credit concerns, unusual volumes, or shipping addresses. If the Company accepts an order, the Customer will be notified of its acceptance via email.
Pricing
The price for Products purchased is reflected on the Customer order and will remain unchanged regardless of any subsequent price changes the Company makes. In addition to the quoted price, the Customer will pay shipping and handling charges according to the shipping method selected plus all applicable taxes and duties.
Taxes and Duties
For purposes of calculating value-added tax, the ship-to location shall govern. The Customer is responsible for any customs duties or other fees payable upon import of the products into the Customer’s country. Because these duties and fees can vary, the Company recommends that the Customer checks on such duties or other fees before placing an order. Should the Customer refuse delivery; the Customer shall be responsible for the return freight charges to Clock Cards Online trading address.
Cancellation
Orders may not be cancelled for Products available for immediate shipment. Products on backorder may be cancelled 24 hours prior to the actual shipment date.
Payment
Payment in full is due prior to shipment. The Company will accept payment via credit card, bank transfer or Cash on delivery. The Customer must supply credit card details when an order is placed. The card used will not be charged until the goods are shipped.
Shipping
The Company will ship the Product ordered to the Customer selected shipping instructions. The Company will attempt to ship the Product within the estimated times reflected on the Customer order confirmation but will not be liable for any failure to do so. Products on backorder will be shipped whenever they become available without notice.
Title
Title to all products passes to the Customer upon delivery of the product to the selected shipping address.
Money Back Guarantee
The Company offers a limited 7 day money back guarantee on all products purchased from the website. Should the Customer wish to return a product for any reason, the Customer must contact Customer Care Service before the end of the 7th calendar day following shipment of the product to receive a Return Number (RN). The Company does not accept returns without a RN. Under the money back guarantee, the refunded amount shall be paid within 30 days of the RN date. The shipping charges will not be refunded. The Customer shall be responsible for shipping charges and insurance for the returning shipment.
Returns
After the 7-day period the Customer may only return the product pursuant to the Company warranty terms. Should the Customer wish to return a product under warranty, the Customer must contact Customer Care Service to receive a Return Number (RN). The Company will not accept returns without an RN. All returns must be carefully packed. The Customer is responsible for shipping charges and insurance for all returned items.
Warranty
Unless otherwise stated, the Company guarantees that all Products will be free from defects for 12 months from date of invoice. Should a Product become defective within this period, The Company will repair or replace the Product within a reasonable time. All reasonable care and endeavour shall be used to resolve problems within a realistic period in the circumstances. The Company may revise its limited warranties from time to time but any such change will not affect products ordered by the Customer prior to the date of such change.
Exclusion
The Company does not give a warranty guarantee protection for:
- Damage caused by incorrect installation, misuse, modifications or repair by any unauthorised third party or the Customer
- Damage caused by wear and tear
- Damage caused through external force
- Fitness for any particular purpose
- Third party products
- Any instruction given by the Customer and correctly performed by the Company
The Customer must provide the Company with all reasonable courtesy, information, cooperation, facilities and access to enable Clock Cards Online to perform its duties. Failing to do so, the Company shall not be obliged to perform any Service or assistance.
Export Control
You agree to comply with all export control laws. You agree not to export any product to any country in violation of any export control law without first obtaining any necessary license or approval. You warrant that you are not located in, under the control of, or a national or resident or any country to which the export of the products is prohibited by applicable export control laws.
Force Majeure
The Company shall not be liable for failure to perform any of its obligations under the order due to any cause beyond the Company’s reasonable control (Force Majeure). Following notifications by the Company to the Customer of such cause, the Company shall be allowed a reasonable extension of time for the performance of its obligations.
For the purpose of this Condition, “Force Majeure” means fire, explosion, flood, act of God, act of terrorism, war, rebellion, riot, sabotage, official strike or similar labour dispute, or difficulties in obtaining raw materials, labour, fuel, parts, power failure (whatever the cause) or events or circumstances outside the reasonable control of the party affected thereby.
Data Protection
By placing an order, the Customer agree that the Company may store, process and use personal data collected from the order form for the purposes of processing the order. The Customer may obtain a copy of the personal data held by the Company upon a written request. The Company reserves the right to charge the Customer an administration fee for processing such a request. If any personal data is incorrect, the information will be corrected upon a written request.
Additional Terms
The Company is not responsible for typographic errors. The Company reserves the right to change these terms and conditions or the prices charged at any time.
Governing Law and Jurisdiction
This agreement shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the English Courts.
